Refund Policy

Refund Policy

We offer a 15 days Satisfaction guarantee to all our customers and a 30 days manufacturer's warranty on all our items.

Satisfaction guarantee:
We believe that it's all about the kids; in our toys and novelties industry.
Therefor, we offer a 15 days satisfaction guarantee
if you aren't happy with our products, please return them for a store credit or full refund.

30 days manufacturer warranty
We offer a 30 days manufacturer's warranty on all our products. 
Manufacturer warranty covers all the 
It doesn't cover the damages caused by misuse of our products.

To be eligible for a refund/replacement, a proof of purchase must be provided and the items should be returned in their original package with all the parts (including batteries and remotes when applicable)..


If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Some types of goods are exempt from being returned. 
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases; or customized items.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


Refund Process:

Once we have received and inspected the item, we will notify you with possible resolution for your case. 
You will have the first option to choose between replacement, refund or store credit.
Please remember that no warranty can be offered on misuse of our products.

Refunds must be processed in the same way as the original method of payment.
Please allow 3-5 business days to some credit card payments to be processed.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 
Once the returned item is received, a gift certificate will be mailed to you.


Shipping returns
Please send your returned items to:
Teddy & CO FUNLAND!!!
6 Newcastle Rd - Burleigh Heads - QLD - 4220

You will be responsible for paying for your own shipping costs for returning your item. However we will afford the shipping charges for the replacements.
Shipping costs are non-refundable
We can only refund the amount of your purchase; not the freight charges.

Delivery Time
Australia is one of the biggest Country in the world.
We rely on Australia Post as preferred courrier; so please allow 3-5 business days for delivery within the metropolitan areas and up to 8-10 business days for regional areas, NT and WA. 
Freight may vary under unforeseen circumstances such as floods or bush fires.

We are here to assist you
Anytime you might require further assistance; please don't hesitate to contact us on
office@teddycofunland.com